Shipping Policy

At Aspen Kay Naturals, we take pride in handcrafting and carefully packaging every order. Our goal is to process and ship your order as quickly as possible while ensuring it arrives safely.

Domestic Shipping (United States)

Processing Time

Most domestic orders are processed and shipped within 24–48 business hours from the time your order is placed.

Please note that processing times may be extended if:

• Additional information is needed to verify your order.
• There are questions regarding the shipping address.
• Severe weather, holidays, or other unforeseen circumstances delay processing.

Orders are processed Monday through Friday, excluding major holidays.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Free Shipping

Free shipping promotions apply only after all discounts, coupon codes, promotional offers, and reward redemptions have been applied.

If the final order total falls below the qualifying free shipping threshold after discounts are applied, standard shipping rates will apply.

Incorrect Shipping Information

Please verify your shipping address before completing your purchase.

Aspen Kay Naturals is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

If a package is returned due to an incorrect address, additional shipping charges may apply to reship the order.

 

International Shipping

We proudly ship to select international destinations.

International customers are responsible for ensuring that our products may legally be imported into their country.

International Availability: We currently ship to select international destinations. Due to changing cosmetic import regulations, product availability may vary by country. If your country is unavailable during checkout or you have questions about shipping to your location, please contact us before placing your order.

Processing Time

Most international orders are processed and prepared for shipment within 5–7 business days, although many orders ship sooner.

Processing times may be extended if:

• Additional information is required to verify your order.
• There are questions regarding your shipping address or order details.
• Additional documentation is needed for international shipment.
• Holidays, severe weather, carrier disruptions, customs requirements, or other unforeseen circumstances affect processing.

Orders are processed Monday through Friday, excluding major U.S. holidays.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Customs, Duties & Taxes

International orders may be subject to:

• Import duties
• Customs fees
• VAT/GST
• Taxes
• Brokerage fees

These charges are not included in your purchase price or shipping cost and are the sole responsibility of the customer.

Aspen Kay Naturals has no control over customs processing times or fees assessed by your country's customs authorities.

International Sales Are Final

All international sales are final.

Once your order has been processed, shipped from our facility, and accepted by the shipping carrier, ownership and responsibility for the shipment transfers to the customer.

Due to the nature of international shipping, we are unable to accept returns, exchanges, or provide refunds for international orders once they have been transferred to the shipping carrier. This includes, but is not limited to:

• Customs delays
• Import restrictions
• Refused shipments
• Returned shipments
• Carrier delays
• Incorrect shipping addresses provided by the customer
• Orders abandoned or refused by the recipient

Free Shipping

Free shipping promotions do not apply to international orders.

International shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.

Customs Delays

International shipments may be delayed due to customs inspections or other governmental processing beyond our control.

Aspen Kay Naturals is not responsible for delays caused by customs agencies or international carriers after the shipment has left our facility.

International Product Availability

Due to changing international cosmetic regulations, Aspen Kay Naturals reserves the right to limit or discontinue shipping to certain countries at any time. If you have questions about shipping to your country, please contact us before placing your order.

Order Questions

If we need additional information to process your order, we will contact you using the email address or phone number provided at checkout.

Prompt responses help prevent shipping delays.

Damaged or Incorrect Orders

If your domestic order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the shipping box
• Photos of the damaged or incorrect product

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, we're happy to help.

Aspen Kay Naturals

Email: info@aspenkaynaturals.com